Enews November 2017

Learn And Perform E News – November 2017 – Why can�t Organisations Engage Their Employees?

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Greetings to all Learn & Perform subscribers,Welcome to the Learn and Perform E-News! This is Palan, the contributing editor for this month.

In this E news, November 2017, we will cover the following:


1. Why Can�t Organisations Engage Their Employees?
2. SMR News

Why Can�t Organisations Engage Their Employees?

The question posed by James Heskett – If employee engagement can spell the difference between profit and loss in a business, why can�t organisations engage their employees?
Harvard Business Review readers of James Heskett�s column have a lot to say on the issue of engagement. Who is responsible for generating employee engagement? The employee, or the employee’s managers? Several reasons were highlighted on why organisations around the world do such a poor job of engaging their employees. The views highlighted included the dominant theme which was that we lack leadership talent with the attitude, training, and willingness to devote the time to this difficult task of engagement, which can have a significant impact on performance. The idea that engagement is a personal, one-on-one, matter came through clearly in the comments. Some of the views expressed are highlighted here:

Engagement comes from spirit, and if the organisation has little or no spirit�if it sees mission as simply �maximising shareholder value��then engagement will remain an elusive thing.� There was an interesting hypothesis: �Because being engaged is an employee choice, they must volunteer. Most managers or organisations do not see their employees as part of a volunteer workforce.� �Employees are seen more as body count rather than resources.� Managers don�t want to listen to those �below� them, he wrote. Another added that �leadership does not understand the strengths and interests of their workers.�

Judging from the views of employees, too few managers have figured out how to engage those working with and for them. Is it something we can even systematically prepare them to do? We�re told that personal values are very difficult to change beyond a very early age. How can we then prepare leaders to engage their associates?

The article highlighted that organisations around the globe are doing a poor job developing employees who are engaged� �emotionally invested in and focused on creating value for their organisations every day,� as the Gallup organisation defines it. Worse yet, even though ample research suggests how to do it, the numbers of actively disengaged employees far exceed those who are engaged. And the numbers aren�t improving. This is puzzling, because employee engagement may be the single most effective competitive strategy available to many organizations. The positives of energized workers have been well documented. According to Gallup, those who are engaged are:

  • More than twice as likely to remain on the job as those characterised as disengaged, and more likely to refer friends and family members for employment. These factors lead to lower costs of recruitment, hiring, training, and lost productivity.
  • Up to 2.5 times more productive than the disengaged.
  • Less likely to be absent, work more safely on the job, produce fewer quality          defects, and are less likely to steal.
  • Foster higher levels of customer engagement that lead to higher customer loyalty, greater growth, and more profit.
Those are the potential gains, but how does management engender that kind of excitement about work? Too often, here�s what happens: An annual employee engagement survey is taken, trends analysed and reported back, opportunities for improvement discussed … and management returns to handling other primary responsibilities.

As a result, it should be no surprise that Gallup reports that its multinational studies of employee engagement regularly show that only about 1 in 7 of employees is engaged. The figure varies from one country to the next.

SMR News

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Will be in touch soon.

Best wishes,Palan

Contributing Editor, Learn & Perform E News

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